Open eLMS Case studies
Bauer Media Group is a multinational media conglomerate with a worldwide presence, and a huge roster of magazines, radio and television stations and professional services which serve over 200 million people.
When Bauer approached eLearning WMB in 2017, their learning and development aspirations were to begin providing apprenticeships, which they had not done previously. Our Apprenticeships expert, Andy Howie, was on hand to help.
The Bauer Academy was originally started in 2014, and had successfully launched partnership programmes with several organisations, including The Prince’s Trust. Unlike your standard educational establishment, the academy is spread across numerous dedicated training facilities up and down the country, and provides niche training in a range of media-related subjects. The Academy now has around 200 new apprentices a year, both from within Bauer and other organisations.
Working with eLearning WMB, The Bauer Academy was able to quickly gain status as a Registered Apprenticeship Training Provider, and began using Open eLMS to manage their learners across the country.
For those uninitiated, apprenticeship delivery is not the same as continuous professional development, and requires specific (and important) data to be relayed to the ESFA and OFSTED in order to be compliant and secure funding.
Open eLMS for Apprenticeships is built to meet and exceed all the challenges of managing apprenticeships, and as such records the data necessary and allows administrators at the Bauer Academy to export financial data, ePortfolios and Individualised Learner Records in a pinch. This saves a huge amount of time and effort for the team in their day-to-day responsibilities and when reports are due, and enables them to spend that time on tasks which represent greater value to learners and the wider organisation.
Bauer Academy has also used Open eLMS Creator (our authoring software) to create an offering of dynamic and innovative content to be used in learning, which has created some incredibly positive outcomes for the business and learners personally. For example, they enjoy a first time pass rate of 96% and 100% of learners said what they were learning was having a positive impact on their role.
Apprentices begin their learning journey by taking a series of assessments on Open eLMS which assess their existing knowledge and capabilities, allowing Tutors at the academy to quickly ascertain how to best support learners and plan for potential challenges early. As the assessed skills and competencies have been mapped to particular questions, the analysis is done electronically, and the workload beyond noting and actioning the results is minimal.
The Bauer Academy has expertly used the cloud-based operation of Open eLMS to maximum advantage during coronavirus restrictions, providing content which has allowed teaching and learning to continue even during lockdown restrictions. Open eLMS has even been used to provide additional training and support to employees outside of the Bauer Academy during this time.
It’s important to remember that although a great learning management system can improve your training outcomes, it can also have a positive impact on the wider business. Surveyed once they had completed their studies, Bauer apprentices said:
- 83% said their programme enabled them to achieve their personal goals
- ¾ would like to continue with further training, and at the Academy
- Over 33% were able to broaden their job roles as a result of acquiring new skills
- 63% were able to share their new skills with other members of their team
But don’t just take our word for it - take a moment to read a testimonial from Jake Miles, Operations Manager at the Bauer Academy:
"We have been using Open eLMS as our learning and management system for the last few years. Without doubt it has added substantial value to our learning delivery models and has been invaluable in providing an engaging learning experience for our employees and external clients. We recently underwent a Government inspection where they looked at all aspects of our learning models. A key strength that came from this was how Open eLMS was being used to promote and deliver learning effectively but also how it provided us with the data and reporting we need to show progress for all learners. I have no hesitation in providing a strong recommendation for Open eLMS to other prospective clients."
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Places for People
Places for People (PFP) are the largest provider of Social Housing in the UK with the core business employing 3,651 people carrying out a variety of tasks from social care to construction. The client required a range of e-learning courses and services from a single supplier, which would grow over time to encompass the majority of training needs within the organisation.
The original brief was to construct 6 new e-learning courses in the course of a year. The contract was extended over 5 years, covering the implementation of over 72 new courses.
Aligning Content to Performance Need
eLearning WMB (using its Open eLMS Services) worked closely with PFP to ensure that their e-learning met the performance needs of the client. Once learning topics were established from internal consultation with the business (Data Protection, Anti-Social Behaviour, Working at Height etc) questions were asked as to what would be required of staff if they were to meet key performance needs.
This verbal protocol was categorised into actions and arranged as a task analysis (a technique borrowed from ergonomics) which arranges the performance needs in a hierarchical structure that can be used to map learning content to good performance. A high level example of a Hierarchical Task Analysis (HTA) for the Data Protection Training for front line staff is shown below.
This human centred approach to design led to a highly focussed e-learning script which covers the unique needs of PFP. Such scripts are created in Google Docs which are then made available for online review. Both companies have found this an excellent way of checking that content was meeting performance needs and making edits or adding comments where necessary when not. Only once scripts are signed off by all stakeholders in PFP will the course design and media production.
“Throughout the Group we get good feedback on how interactive and engaging the courses are, something that e-learning can often lack. The uniqueness about WMB is their adaptability and flexibility when working with them on developing new courses. Their design ideas and customer service is second to none.”
Organisational Development and Business Partner
The Reaction has been Positive
PFP have been satisfied customers for the last 5 years, growing the use of the learning content from the core business to the wider group.
PFP have carried out studies (totally independent of eLearning WMB) on exactly 250 people which have show consistently high approval rates for the training. It is interesting to note that 98% of respondents claimed to have understood the subject matter after completing the e-learning. A summary of the data can be found on the next page (blue and red reflect negative responses):
The survey did also collect subjective comments from the users some of which are listed here ...
“I thought the program was excellently developed and easy to use and very user friendly. An informative e-learning program which i think ticked every box.”
“Enjoyed it, it was bright and colourful and kept my attention.”
“This really does help as i can just about take the training when i can fit it in not have to travel to and from meetings or training days”
“No, I thought it was ok. It is easy to skim through and having the extra pictures to click on makes you read it more. I didn't realise you couldn't give Police information. I learnt a couple of useful things. A lot of it is common sense.”
"Of all the E-learning packages I have used, this was the simplest and easiest to navigate.”
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