Managing Conflict and Resilience Introduction

Introduction to Governance e-Learning

HR, Induction & General Business Skills

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

Learning Goals

  • Demonstrate what body language to avoid during conversations
  • Demonstrate the techniques to use to deal with challenging conversations
  • Create a rapport when dealing with customers
  • Avoid Conflict

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