Guest Complaints

PREVIEW: Guest Complaints (below)

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Learning Goals

  • How to deal with guests whose names are complicated
  • Escalate a complaint
  • Follow up afterwards

Hospitality Course Pack

This package of courses is designed to provide training for all your hospitality needs and is CPD Accredited. The courses can be purchased separately if required - contact us with the courses and number of users for a quote.

Guest Complaints e-learning

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Name Usage e-Learning

Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.

Telephone Courtesy e-learning

The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.

Food Safety - An Introduction

This course contains 6 modules on food safety covering chilling, cross-contamination, cooking and cleaning.

The GDPR Course Pack equates to approximately 4 hours of CPD accreditation or contribution to a relevant UK Government Apprenticeship standards


Course Customisation

The customer service e-learning can be re-branded and customised using Open eLMS Creator instantly - you can even create your own courses from scratch.

Bespoke e-learning

Bespoke e-learning can be created for all your security needs. A full range of bespoke development services are available from e-learning WMB.

e-Learning Library

e-learning WMB offers over 170 e-learning modules available for purchase individually or together as a part of e-Learning WMB's Membership service.

Data Protection e-learning equates to 1 hour CPD

e-learning has CPD and ROSPA accreditation where appropriate. Check with e-learning WMB for further details.

Contact Us

Please feel free to contact us should you be interested in discussing rebranding the Implementing the GDPR course or any of our other services.

Contact Us