Customer Service General Application
HR, Induction & General Business Skills
This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.
- Brand and Image
- Internal and External Influences on an Organisation
- Service Offers and Dealing With Complaints
- Non-verbal Communication
- Managing Customer Expectations
- Monitoring Systems
Contact us for further information, an on-site demonstration or any other aspects of our development approach.