Customer Service General Application
This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.
- Brand and Image
- Internal and External Influences on an Organisation
- Service Offers and Dealing With Complaints
- Non-verbal Communication
- Managing Customer Expectations
- Monitoring Systems
Contact us for further information, an on-site demonstration or any other aspects of our development approach.
So what makes e-Learning WMB different?
Course Fully Customisable
Branding, text changes and screen design can all be carried out using the most advanced e-learning authoring system available - Jackdaw Cloud. Furthermore all clients get access to using this system free of charge! No other e-learning supplier currently offers you this level of sophistication and flexibility in their e-learning.
Reporting and Management
All courses can be ran freely on the Open Elms Pro Learning Management System - an extremely powerful and easy to use system for reporting and the management of learning.
The same e-learning can be ran as Flash, HTML5 on your computer or on a mobile device. This means that from phone and browser, you can get your learning synced across all devices.
170+ Courses Available
Courses can be purchased separately if required or in packs of at a discount. Free use of the library is also permitted with membership - contact us with the courses and number of users for a quote.
e-learning has CPD and ROSPA accreditation where appropriate. Check with e-learning WMB for further details.
Please feel free to contact us for a quote or to answer any questions you may have..